We want you to be 100% satisfied with your Old School Crafts purchase. If, for whatever reason you are not fully satisfied with the products you have received from us, you can return them for a full refund, excluding delivery charges, within 30 days from their date of purchase, as long as the products are in their original packaging and have neither been used nor show signs of having been used.

​

If you are returning an item because we made a mistake or the item arrived defective, e-mail us at oldschoolcraftsminting@gmail.com and we’ll make things right.

​

To return a product that is eligible for a refund, please first email us at oldschoolcraftsminting@gmail.com. We will then send you the next steps to take.

 

You will be responsible for paying for the shipping costs for returning your item, except in the event of defective products and other special cases authorised by us in advance. In this instance we will arrange to cover the cost of returning your purchase by 2nd class Royal Mail, we’ll talk you through it when you get in touch. Unfortunately, we are not responsible for returned items which do not arrive with us.

 

UNDELIVERABLE PACKAGES

 

If a postal carrier returns an undeliverable package to us, we will issue a full refund, excluding delivery charges. We are unable to resend packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order. A package may be 'undeliverable' because the address provided was incorrect or, following a failed delivery attempt, it has not been collected from the local collection office and has subsequently been returned to us.